Politique de remboursement

Return & Refund Policy – Optriva

Customer satisfaction is our priority.

Return Period

Customers may request a return within 14 days of receiving their order.

Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase must be included.
• The item must be suitable for resale.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Clearance or final-sale items
• Opened hygiene or personal care products

Return Procedure

Please contact our customer support before returning any product. Once your request is approved, return instructions will be provided.

Unless the item is defective, damaged, or incorrectly delivered, return shipping costs are the customer's responsibility.

Refund Processing

After the returned item has been received and inspected, approved refunds will be processed to the original payment method within 7 business days.

Contact Information

Store Name: Optriva
Address: 3 R. du Renard, 75004 Paris, France
Phone: +33 140270427